Difference Between L1,L2 and L3 Support

L1 , L2 and L3 support

L1 Support

Level 1 technical support engineers attend and provides solution to basic problems, including password issues ,Printer issues and basic software installation and overall end user support. Routing and networking issues calls to L2 and L3 level specialist.

L2 support

Level 2 support handle task that networking related issues and trouble shooting, attend software and configuration issues and system hardware and network connectivity problems resolved by level 2 supports.

Hardware issues maybe resolve on or off side.

L3 support

L3 level takes highly specialized task such as network and database administration, Firewall concept configuration and trouble shooting, overall Server repair and maintenance taken by L3 level support.